Accept a web order
When a web order is accepted via Ticket Evolution, several actions can take place depending on your settings.
For brokers that are passing credit cards with orders via the Ticket Evolution API, there are 2 different settings that can be configured in the Settings App under Checkout -> Payment Gateway.
"Authorize" Credit Card
If this setting is selected, an authorization for the FULL AMOUNT of the order being created will be placed on the customer's credit card. Using this setting, the order will not be created if the full authorization fails to process.
Accept: When an order is accepted using the "authorize" setting, the system will settle (capture) the funds from the customer's credit card.
Reject: When an order is rejected using the "Authorize" setting, the system will void the full authorization that was created when the order was created.
"Do Not Authorize" Credit Card
If this setting is selected, only a $1 authorization will be created and immediately voided when the credit card is stored in the vault. This ensures it is a valid credit card and provides the initial AVS and CVV verification.
Accept: When an order is accepted using the "Do Not Authorize" setting, a full authorization and settle (capture) of the funds simultaneously are attempted for the full amount of the order. If the authorization and settle are not successful, the order will not transition past the pending state.
Reject: When an order is rejected using the "Do Not Authorize" setting, the order is rejected and no actions are taken on the credit card.
If you have the "Send Client Emails"(Settings APP Checkout -> Notifications) setting enabled for the web site you are configuring, the following emails will be sent.
- Order is Pending
- Order has been Accepted
- Tickets have been shipped (if you manage the shipment in our system)