Originally from ticket #3416.
Test orders came into regular Broker Exchange order panel .
Should the API pull the customer cc info instead?
Not sure what you're talking about here. Can you give some details so we can help you?
Sure,
We are changing our website to use your API. It's currently in a test environment. When I place an order thru it, the order appears in the Broker Exchange area with other orders from Ticket Evolution. Also, it look as if my test order is being charged by TE, and I'm being sent money via evopay. I was under the impression that my website orders would show me the customer's credit card info, and I would be charging the card.
I may be wrong about the evopay part, but definitely don't see the customer/cc info on the order in the Broker Exchange order area.
Thanks for your help,
-Dan
Ticket Warehouse
If your test orders are actually charging the card and showing up in the broker exchange then it sounds like you are testing using the production API URL. If you want to test and not actually charge the card you need to use the sandbox URL.
You will never see the full credit card info as PCI Compliance does not permit returning more than some basic information.
Ok, just so I'm clear on how this works:
1) I get an order from my website.
2) TE Charges the Card, not me.
3) TE pays me via evopay
Is this correct?
No.
If you have your merchant account setup with TicketEvolution then when you charge the card it goes through your merchant account and the money has nothing to do with EvoPay or TicketEvolution.
It sounds like you may be doing a “Create Brokerage Order” when what you should be doing is a “Create Customer Order.” Are you using the PHP Library?
We have an outside firm programming the website for us, I'm not too sure what they are doing with regards to the PHP Library. It seems as though they have a little work to do...
Thanks,
-Dan
Just to close this question out…
The orders were going to the right place. There was just some confusion as to whether or not they were in the right place.