Originally from ticket #3651.
Jim,
Please, forward to support and email myself and Javier for the next steps.
Thanks!
---------- Original Message ----------
From: "Todd O. Chitoff" < tchitoff@ticketplayground.com>
To: " jpalma@ticketevolution.com" < jpalma@ticketevolution.com>
Cc: " jmancera@gmail.com" < jmancera@gmail.com>
Date: December 16, 2011 at 4:31 PM
Subject: Re: API Issues
Hi Jim,
I tried to reach via email and phone for the last few days. Please, let me know
a convenient time to speak further. Thanks.
On December 13, 2011 at 1:11 PM "Todd O. Chitoff"
< tchitoff@ticketplayground.com> wrote:
My other concern is why is an event listed if no tickets are available in the
inventory system. For example, the below event is listed
http://www.ticketplayground.com/catalog.php?cid=1&sid=7
but no tickets are available this should be disabled. Please, call or email me
at you're convenience. Thanks.
On December 13, 2011 at 12:51 PM "Todd O. Chitoff"
< tchitoff@ticketplayground.com> wrote:Jim:
It seems alot of the popular concerts and sporting events aren't being
listed
through our api. This seems to be a repetitive problem. I know you were
doing
system maintenance a few days ago but we are still having problems on our
side.
Please, keep me posted, asap. Thanks.
Todd Chitoff
Direct: 305-432-0563
Sometimes events are listed that have no tickets because we expect tickets to be listed or because the last of the tickets are gone. We do this for several reasons including:
- Tickets may be added
- There were tickets but the last of them are now gone/deleted
- Catalog completeness
- Some people build something in their site to allow visitors to sign up to be notified when tickets do become available
- The event could be cancelled/postponed and someone may wish to display that to their site visitors. You can check whether an event is cancelled or postponed via the 'state' property. A value of "shown" is normal. You may see "cancelled" or "postponed" as well.
Via the API all events include a property 'products_count' which shows how many tickets are available. If you prefer to not show events with no tickets listed you can look for ones that have a 'products_count' of 0 and ignore them.
--
Ticket Evolution API Evangelist
Co-Author of the PHP Library
https://github.com/ticketevolution/ticketevolution-php