Step 1: Mouse over the Ticket Evolution icon in the system tray
If the Auto-Uploader displays "Uploader Stopped" than you can click the following link as your Ticket Evolution Windows System Service has stopped:
Restart the Ticket Evolution System Service
Otherwise if the Auto-Uploader displays "Uploader Started" please proceed to Step 2.
Step 2: Do you have the "failing" exchange "Enabled"?
Please verify that the checkbox labeled "Enabled" is checked for the exchange that is not properly uploading.
Step 3: Are your files properly being updated by your Point of Sale or other export mechanism?
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Manually browse to the inventory files on your computer that the Auto-Uploader is watching.
"Right Click" on the inventory file and click "Properties" from the context menu. Note the "Modified" date and time in the dialogue box that is displayed. This should display the last time your performed an export form your POS or modified the file.
- If the "Modified" time and date is not as recent as your last inventory export or manual change then you need to verify the export path that is configured in your point of sale. Please make sure the location your point of sale is set to export matches the location you have configured the Auto-Uploader to watch.
If the "Modified" time and date does represent your last inventory export, then proceed to Step 3.
Step 4: Restart the Ticket Evolution System Service
The last thing to try is to restart the Ticket Evolution System Service.
Restart the Ticket Evolution System Service