If your system tray icon for the Auto-Uploader displays "Uploader stopped" when you mouse over it or you have confirmed that your inventory file is being updated but uploads are not being sent, then you need to restart your Ticket Evolution Auto-Uploader system service.
Step 1: Locate the System Service
To pull up a list of your system Services, please follow the instructions below that pertain to your operating system.
Windows 7
Windows Vista
Windows XP
Server 2003
Windows 7
Click on your Windows Start Menu -> Control Panel -> System and Security -> Administrative Tools -> Services
Proceed to Step 2: Start or Restart your Service
Windows Vista
Click on your Windows Start Menu -> Control Panel -> System and Maintenance -> Administrative Tools -> Services
If you are in classic view: Click on your Windows Start Menu -> Control Panel -> Administrative Tools -> Services
Proceed to Step 2: Start or Restart your Service
Windows XP
Click on your Windows Start Menu -> Control Panel -> Performance and Maintenance -> Administrative Tools -> Services
Proceed to Step 2: Start or Restart your Service
Server 2003
Click on your Windows Start Menu -> Control Panel -> Administrative Tools -> Services
Proceed to Step 2: Start or Restart your Service
Step 2: Start or Restart your Service
Scroll down the list until you find Ticket Evolution Auto-Uploader and then click "Start" or "Restart" depending on which is displayed.
Proceed to Step 3: Set Your Service Recovery Options
Step 3: Set Your Service Recovery Options
While you are in the services window, this would be a great time to set the Ticket Evolution service recovery options to automatically attempt to restart if it fails for any reason. To do this simply:
- Right-click on the "Ticket Evolution AutoUploader Service" and select "Properties" from the context menu.
- Click on the "Recovery" tab in the Properties dialogue box that is displayed
- Locate both the "First Failure:" and "Second Failure:" dropdown boxes to "Restart The Service"
- Click "Apply" and then "OK" to exit out of this dialogue box
You have finished restarting the "Ticket Evolution AutoUploader" system service. When you mouse over the Ticket Evolution Icon in your system you should now see "uploader started".
Please make a small change to your inventory and try a fresh export to make sure your Auto-Uploader is working as expected.